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Reach our team for account opening, trading support or any enquiry. Our registered and corporate office is in Ahmedabad, Gujarat.
Genuine Stock Brokers Pvt. Ltd.
Registered & Corporate Office
B-601, Gopal Palace, Near Shiromani Tower, Nehru Nagar, Ahmedabad - 380015, Gujarat
Phone
+91-79-40308992Investor grievance e-mail (I.G.)
ig.genuine@gmail.comBusiness hours
9:00 AM – 5:00 PM
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Direct numbers for Genuine Stock Brokers Pvt. Ltd.
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Registered & Corporate Office
Visit us in Ahmedabad, Gujarat
B-601, Gopal Palace, Near Shiromani Tower, Nehru Nagar, Ahmedabad - 380015, Gujarat
Know / Locate Your Stock Broker
Compliance officer details for each exchange we are a member of.
| Exchange Name | Name of Compliance Officer | Email ID | Phone No. |
|---|---|---|---|
| NSE / BSE | Nikhil Agarwal | genuine1996@gmail.com | +91-79-40308992 |
Grievances & disputes
For any grievance / dispute, please contact Genuine Stock Brokers Pvt. Ltd. at the above address or I. G. e-mail ID: ig.genuine@gmail.com and phone: +91-79-40308992.
How to File Investor Complaints
A step-by-step guide for filing complaints with us and escalating them if they remain unresolved.
Step 1: Raise it with our customer care
Write to us at genuine1996@gmail.com or call +91-79-40308992. Our customer care team responds during working hours, 9:00 am to 6:00 pm.
Step 2: Escalate within Genuine
If you are not satisfied with the response, escalate through the escalation matrix below — Head of Customer Care, then the Compliance Officer, then the CEO.
Step 3: Write to our Investor Grievance ID
Unresolved grievances can be sent to our dedicated investor grievance e-mail ID ig.genuine@gmail.com.
Step 4: Approach SEBI or the exchanges
If your complaint is still not addressed to your satisfaction, lodge it on SEBI SCORES, or on the BSE / NSE investor complaint portals listed below.
Step 5: Use the Smart ODR Portal
Disputes that remain unresolved can be taken to the common Online Dispute Resolution Portal at smartodr.in.
Escalation Matrix
Escalate in order — customer care first, then the head of customer care, the compliance officer and finally the CEO.
| Contact Person | Address | Contact No. & Email Id | Working Hours |
|---|---|---|---|
| Mr Aashish DattCustomer care | B-601, Gopal Palace, Near Shiromani Tower, Nehru Nagar, Ahmedabad-380015. | 7096978465 genuine1996@gmail.com | 9:00 am to 6:00 pm |
| Mr Rakesh KothariHead of Customer care | B-601, Gopal Palace, Near Shiromani Tower, Nehru Nagar, Ahmedabad-380015. | 9558089881 rakeshkd1978@gmail.com | 9:00 am to 6:00 pm |
| Mr Nikhil AgrawalCompliance Officer | B-601, Gopal Palace, Near Shiromani Tower, Nehru Nagar, Ahmedabad-380015. | 079 40308992 genuine1996@gmail.com | 9:00 am to 6:00 pm |
| Mr Nikhil AgrawalCEO | B-601, Gopal Palace, Near Shiromani Tower, Nehru Nagar, Ahmedabad-380015. | 079 40308992 genuine1996@gmail.com | 9:00 am to 6:00 pm |
KMP Details
Names and contact details of all Key Managerial Personnel including the Compliance Officer, after the escalation matrix.
| Name of the Person | Designation | Contact Number | Email Id |
|---|---|---|---|
| Mr. Nikhil Agrawal | CEO | 079-40308992 | genuine1996@gmail.com |
| Mr. Nikhil Agrawal | Compliance Officer | 079-40308992 | genuine1996@gmail.com |
| Ms. Mamta Agrawal | Designated Director | 079-40308992 | genuine1996@gmail.com |
| N.A | Company Secretary | N.A | N.A |
| N.A | Wholetime Director | N.A | N.A |
Still not resolved?
In absence of a response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with:
Smart ODR Portal
Vide SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 provides guidelines for setting up a common Online Dispute Resolution Portal (ODR Portal) to facilitate efficient resolution of complaints and disputes between investors and market participants. All market participants and MIIs are advised to display a link to the ODR Portal on the home page of their websites and mobile apps.
Link for the same is https://smartodr.in/login (opens in a new tab)
Login to SmartODR(opens in a new tab)Filing of Complaints on SCORES — Easy & Quick
Register on SCORES portal
Mandatory details for filing complaints on SCORES
- Name, PAN, Address, Mobile Number, Email-ID
Benefits
- Effective communication
- Speedy redressal of the grievances